Question 1

How does it work?

Accepted Answer

When you receive a withheld or private call, simply decline or reject it. Call Reveal will then instantly unmask the caller and send you their number via push notification, SMS, and email. This allows you to know exactly who tried to contact you without answering anonymous calls.

Question 2

What is Silent Call Recording?

Accepted Answer

Silent Call Recording is a premium feature that allows you to capture an audio log of the unmasked call. When enabled, our system silently records the connection, providing you with an audio file for your records. You can activate this by selecting the 'Record' mode in your account settings.

Question 3

What information will I receive?

Accepted Answer

You will receive the anonymous caller’s phone number instantly via push notification, SMS, and email. If you have the 'Record' package enabled, we will also provide a silent audio recording of the call attempt when available.

Question 4

How quickly will I get the result?

Accepted Answer

Almost instantly, the caller’s number will be sent to you via push notification, SMS, and email within seconds of rejecting or declining the call.

Question 5

Is there a live demo?

Accepted Answer

Yes, our live demo feed shows our service working in real time. We encourage you to test it yourself! Simply call our live demo number with your own number withheld (by dialling 141 first). Watch as your number instantly appears on the feed, showcasing the speed and accuracy of our technology.

Question 6

Will the anonymous caller know I’ve unmasked them?

Accepted Answer

No. The caller will not be informed that their number has been revealed. The process is discreet, and the caller experience remains unchanged.

Question 7

Can I find out if my ex is calling me from a private number?

Accepted Answer

Yes. If your ex-boyfriend, ex-girlfriend, or a stalker is trying to hide behind 'No Caller ID', Call Reveal will bypass the block. When you decline the call, their real phone number is instantly unmasked and logged in your dashboard so you have proof of the harassment.

Question 8

Which networks are supported?

Accepted Answer

We work with all major UK pay monthly mobile providers. Also supporting some prepaid networks, such as giffgaff.

Question 9

Why does the service only work with certain mobile networks?

Accepted Answer

Our technology uses a network feature called Conditional Call Forwarding (Busy). This is standard on most monthly contract plans but isn't supported by all pay as you go networks. This is why compatibility can vary.

Question 10

How do I install this app on my phone?

Accepted Answer

Installing Call Reveal app is required to enable instant push notifications of your anonymous callers number.

For iPhone / iOS (using Safari):
1. Tap the 'Share' icon at the bottom of the screen.
2. Scroll down the share menu and tap on 'Add to Home Screen'.
3. Confirm by tapping 'Add' in the top-right corner.

For Android (using Chrome):
1. Tap the three-dots menu icon in the top-right corner.
2. Tap on 'Install app' or 'Add to Home screen'.
3. Follow the on-screen instructions to confirm.

Question 11

Do I need an app to use the service?

Accepted Answer

An app is not required for the service to work, as call details are sent via push notification, SMS and email. However, to receive instant push notifications on your device, you will need to install the web app.

Question 12

How much does it cost?

Accepted Answer

To see all available plans, tap the 'Start' button on our main page.

Question 13

Do you offer special pricing for returning customers?

Accepted Answer

Yes! We value our loyal customers. If you are renewing your subscription, log in to your account to see exclusive price plans available only to you.

Question 14

I'm a previous client. Can I see who called me while my subscription was inactive?

Accepted Answer

Absolutely. By renewing your subscription, you will regain access to your dashboard, which includes the last known withheld call we recorded for you. Renew today to see who called.

Question 15

Are my payment details safe?

Accepted Answer

Yes, your payment details are extremely safe. When you proceed to payment, you are redirected to Stripe's secure payment page, which you can verify by checking the URL in your browser's address bar. Stripe is one of the world's largest and most secure payment processors.

Question 16

What happens if I don’t reject the call?

Accepted Answer

If you answer a private or unknown call, Call Reveal will not be able to unmask the number. You must decline or reject the call in order for the service to work.

Question 17

Can I block the unmasked number afterwards?

Accepted Answer

Yes. Once you have the number, you can block it directly using your phone’s call blocking settings or any additional call management services you may have.

Question 18

Do you automatically block excessively repeated calls?

Accepted Answer

Yes. To enhance your peace of mind and prevent notification spam, our system includes an automatic protection feature. If a single withheld number calls you excessively (specifically, after 50 attempts), we will automatically stop sending SMS and email alerts for that number. However, every call is still logged and remains fully visible in your dashboard call history, ensuring you never lose a record.

Question 19

Why do SMS alerts sometimes stop for a specific number?

Accepted Answer

To protect you from harassment and prevent excessive notifications from a single caller, our system has a two-stage throttling process:

Temporary Pause: After the first call from a new number, SMS alerts for that specific number are automatically paused for one hour. You will continue to receive push notifications and email notifications, and the call will be logged in your dashboard.

Permanent Stop: If the same number continues to call and triggers 15 SMS notifications, all future SMS alerts for that number will be permanently stopped. All subsequent calls from that number will still be logged in your dashboard and sent via push notification and email, but you will no longer receive text messages for it.

This system ensures you stay informed without being overwhelmed by a persistent caller. You can always view the complete call history by logging into your dashboard.

Question 20

Does it work internationally?

Accepted Answer

Our service is primarily designed for UK mobile networks. International compatibility may vary and is not guaranteed at this stage.

Question 21

How do I cancel my subscription?

Accepted Answer

You have full control to cancel your subscription at any time directly from your account dashboard. There are no long term contracts or hidden fees. Simply navigate to the account management section to make changes.

Question 22

I rejected a private call, but I didn't receive the unmasked number. What should I do?

Accepted Answer

If your mobile network temporarily fails to pass the forwarding data, our system proactively kicks in to find your call automatically. Keep your dashboard open, and within seconds, a PRIVATE CALL DETECTED alert will automatically appear on your screen asking if you just rejected a call. Simply tap Yes to instantly claim and unmask it. If you miss this automatic alert, you can still search for the call manually by clicking the 'UNMASK RECENT PRIVATE CALL' button on your dashboard.

Question 23

What is your refund policy?

Accepted Answer

If our system is unable to successfully unmask a private call, you are eligible for a full refund. However, once a private call has been successfully unmasked in your dashboard, the service has been rendered and we cannot offer a refund.

Reveal Who's Hiding Behind
No Caller ID & Private Calls

How It Works In 3 Simple Steps

Configure

Decline

Reveal

Reveal Who's Hiding Behind
No Caller ID & Private Calls

How It Works In 3 Simple Steps

Configure

Decline

Reveal

Reveal Who's Hiding Behind No Caller ID & Private Calls

How It Works In 3 Simple Steps

Configure

Decline

Reveal

Reveal Who's Hiding Behind No Caller ID & Private Calls

How It Works In 3 Simple Steps

Configure

Decline

Reveal

Reveal Who's Hiding Behind
No Caller ID & Private Calls

Reveal Who's Hiding Behind
No Caller ID & Private Calls